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Medical Equipment

Field Service, Calibration and Compliance Portal for Diagnostic Equipment

We built a service management platform covering installation, preventive maintenance, calibration and complaint handling for diagnostic equipment. Hospitals see their service history online, and the client meets reporting obligations with less manual work.

Diagnostic imaging and lab equipment distributor, India (composite) · Medical Equipment

Field Service, Calibration and Compliance Portal for Diagnostic Equipment

Challenge

Engineers working in facilities with poor connectivity and varying levels of digital readiness. An offline-first mobile app with simple guided flows drove adoption.

Approach

The platform tracks the installed base by serial number and UDI, schedules preventive maintenance and calibration by manufacturer intervals, and dispatches engineers via a mobile app with offline checklists, parts usage and digital signatures. A complaint-handling module captures events, routes them for assessment, and supports vigilance and materiovigilance reporting workflows. A hospital-facing portal shows asset lists, service reports, calibration certificates and contract status.

Outcome

On-time preventive maintenance and calibration across the installed base Calibration certificates available instantly for hospital audits Illustratively ~20–35% improvement in engineer productivity Complaint trends visible early for quality and regulatory teams Better contract renewal conversations backed by service history

✓On-time preventive maintenance and calibration across the installed base
✓Calibration certificates available instantly for hospital audits
~20–35%Illustratively improvement in engineer productivity

Problem solved

Service records were paper-based and scattered across regional offices. Calibration certificates were hard to produce during hospital accreditation audits, and complaint trends were invisible.

What we built

The platform tracks the installed base by serial number and UDI, schedules preventive maintenance and calibration by manufacturer intervals, and dispatches engineers via a mobile app with offline checklists, parts usage and digital signatures. A complaint-handling module captures events, routes them for assessment, and supports vigilance and materiovigilance reporting workflows. A hospital-facing portal shows asset lists, service reports, calibration certificates and contract status.

Benefits

On-time preventive maintenance and calibration across the installed base Calibration certificates available instantly for hospital audits Illustratively ~20–35% improvement in engineer productivity Complaint trends visible early for quality and regulatory teams Better contract renewal conversations backed by service history

Field serviceOffline-first mobileUDICalibrationVigilanceDigital signatures

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