home / case studies / Third-party logistics provider operating multi-client warehouses in India and the UAE (composite)
Ships and Logistics

Cloud WMS and Shipment Visibility for a 3PL Network

We implemented a multi-tenant warehouse management system and shipment visibility platform for a 3PL network. Clients get real-time inventory and order status, and the 3PL onboards new customers faster.

Third-party logistics provider operating multi-client warehouses in India and the UAE (composite) · Ships and Logistics

Cloud WMS and Shipment Visibility for a 3PL Network

Challenge

Supporting very different client processes (B2B pallets, ecommerce eaches, returns) in one system. A configuration-driven workflow model and per-client templates avoided custom code for each customer.

Approach

The WMS supports inbound receiving with ASN, putaway rules, wave and zone picking, packing and dispatch, with handheld scanner apps for floor staff. Each client has configurable SLAs, billing rules and integrations (APIs, EDI, marketplace and ERP connectors). Shipment events from multiple carriers are normalised into a common tracking model with milestone alerts. A client portal shows stock, orders, SLA performance and invoices, and a billing engine calculates storage and handling charges automatically.

Outcome

Illustratively ~20–35% improvement in picking productivity Real-time stock and shipment visibility for clients Faster onboarding of new 3PL customers through templates Accurate, automated billing reducing revenue leakage Fewer status calls through self-service portal and alerts

~20–35%Illustratively improvement in picking productivity
✓Real-time stock and shipment visibility for clients
✓Faster onboarding of new 3PL customers through templates

Problem solved

Each warehouse ran different tools, billing was spreadsheet-based, and clients called for stock and shipment updates.

What we built

The WMS supports inbound receiving with ASN, putaway rules, wave and zone picking, packing and dispatch, with handheld scanner apps for floor staff. Each client has configurable SLAs, billing rules and integrations (APIs, EDI, marketplace and ERP connectors). Shipment events from multiple carriers are normalised into a common tracking model with milestone alerts. A client portal shows stock, orders, SLA performance and invoices, and a billing engine calculates storage and handling charges automatically.

Benefits

Illustratively ~20–35% improvement in picking productivity Real-time stock and shipment visibility for clients Faster onboarding of new 3PL customers through templates Accurate, automated billing reducing revenue leakage Fewer status calls through self-service portal and alerts

Cloud WMSASNWave pickingCarrier integrationsMulti-tenant portalBilling engine

Talk to us